Refunds, Returns, and Policy

A just balance and scales are the LORD’s; all the weights in the bag are his work. (Pro 16:11)

NOTICE:  This is one of the most important notices of which you should be aware.  #

If for any reason you wish to cancel an order “before” it is shipped, we will honor your request by: #

Notifying us at help@nacministers.org and #

Your receiving a reply from us indicating that your message was received (check your spam). #

Occasionally, one of the below scenarios occur: #

1. 1. You want a refund, but instead of informing us and giving 72 hours to reply, you contact your financial institution and “claim” that your purchase was fraudulent, or not approved by you.
2.  
   1. 2. You want a refund, but wait until after your package is delivered, then you contact your financial institution and “claim” that your purchase was fraudulent, or not approved by you.
3.  
   1. 3. Your spouse follows up with your monthly financial records and takes it upon themselves to report it fraudulent without mention it to the spouse who made the purchase.

In any of such cases, it costs us the supplies, labor, shipping, and an additional bank fee of about $20 per case.  If you report a dispute without following all the necessary channels to let us know about it, we reserve the right to suspend or dismiss your membership and ministerial status with or without your being informed.  Your credentials will be canceled, null and void, and should we be contacted to verify your ministerial status, we will communicate that you hold a “suspended” or “dismissed” status with us.  The reason for this policy is because to report a purchase against us as fraudulent is actually fraud on the part of the member.   

Why? 

We collect data about every item you view in the Spirit Shop, accompanied by the date, time, and browser.

We record the IP address of where the order was placed geographically.

Credential orders often require members to spell their name for the documents, list an address to be printed as a place of their residence, and in many cases has a personal picture uploaded for print on the credential. 

The likelihood of someone stealing your credit card,

Then placing an order with us with all of your info and a picture matching your profile on nacministers.org is improbable and nearly impossible.

The last thing we want is to support a member who claims fraud to avoid the responsibilities of their financial commitments. If they will do it to us, the way they may treat other people in their ministry is even more concerning.

A false balance is an abomination to the LORD, but a just weight is his delight. (Pro 11:1)

Overview #

Our refund and returns policy lasts 30 days after successful USPS Tracking delivery. If upon said 30 days have passed since your confirmed (USPS Tracking delivery), we reserve the right to offer you a full refund or exchange, or not.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Non-returnable items:

• • • Gift cards
    • Downloadable Items
    • Personalized items with minister’s name on it. 

In every situation, credentials will not be refunded once they have been shipped.  However; if there is an error in printing, spelling of names, dates, etc. or on our part, we will offer a replacement at no charge to you.  We print custom documents with the info that you input at the time of order.  If you do not know how to spell, capitalize the first letter of your First and Last name, or incorrectly input an address not consistent with the address of your profile, it is not our responsibility to know how to correctly spell your name, etc.  In such cases you must know your info.

We make every effort to ship documents in a “fool proof” manner to keep them safe in the mail.  In other words, depending on the size of your order we will ship orders to you in one of two ways: 

1) In strong bend resistant thick cardboard mailer; or

2) In a durable cardboard box.

Should the USPS damage your shipment, such is out of our control and is a loss to us as it is to you.  However; in most cases we will replace your documents as long as they are reported to us within 1 week of delivery verified by the tracking number. 

To complete your return, we require a receipt or proof of purchase.  In cases where the receipt is not available, a bank or credit card statement proving that payment was successfully made, collected by us, and is not the subject of any disputes with the credit of banking institution.

There are certain situations where only partial refunds at granted at our discretion:

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Where to Send Returns #

Please send all returns and mail correspondence to:

National Association of Christian Ministers 
655 Fairview Rd H, PMB 170 
Simpsonville SC 29680

Please send all returns and mail correspondence to: help@nacministers.org

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We can and will not issue refunds to any other cards or accounts than those which were used to make the purchase.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help@nacministers.org.

Exchanges #

We only replace items if they are defective, damaged, or we have made an agreement with you otherwise. If you need to exchange it for the same item, send us an email at help@nacministers.org 

Gifts #

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns #

To return your product, you should mail your product to the address listed above.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. Without tracking, we don’t guarantee that we will receive your returned item.

Still Need Help? #

Contact us at help@nacministers.org for questions related to refunds and returns.